Claim Prizes and Refunds

Prize claims appear only after the draw has been settled and your wallet has a valid payout assigned on-chain.

Open the Payouts block in Hub -> Dashboard or Profile -> My History to see whether the draw ended with a prize claim, no win, or a refund option.

1. Open the payout card in Hub -> Dashboard or the matching row in Profile -> My History.
2. Review the amount and the wallet address that will receive the payout.
3. Confirm the claim transaction in StarKey.
4. Wait for the transaction to finalize, then verify it in SupraScan if needed.

The payout is sent by the smart contract, not by an off-chain operator.

For claim and refund transactions, How to Read SupraScan for ElyxS shows where to find the function, status, recipient, amount, and event fields.

Refunds are available only when the draw enters a refund-enabled state, such as cancellation.

If the UI shows a refund action in the rewards block or personal history, review the amount and sign the refund claim from the same wallet that participated in the draw.

• Make sure the wallet is connected to the same address that bought the ticket.
• Recheck the network before confirming the claim or refund.
• If the UI shows stale data, refresh the page and wait for the latest on-chain state to load.
• If the action fails before the transaction is sent, save the exact error message or a screenshot.
• If the transaction was already submitted, open the ElyxS history entry and use the hash from there.

• Open Buy Tickets if you want to review how the original participation is recorded.
• Open Verify Draw Results if you need to compare the draw state with the on-chain record.
• Open How to Read SupraScan for ElyxS if you need exact claim or refund transaction fields.
• Open Error Reference if a wallet, claim, or refund error needs a shorter explanation.