Receive a Prize or Refund

Open Hub -> Dashboard -> Payouts or Hub -> My activity.

Payouts shows prizes and refunds that currently have an action. My activity also shows recorded results and completed receipts. A completed draw by itself does not mean that your wallet has an available payment.

Use the same wallet address that owns the recorded prize or refund. If receipt of the prize is already recorded, no additional transaction is needed.

For a prize supplied by an organizer, the result can identify the winner without creating a contract action for the prize. Follow the published delivery terms for that draw.

After a valid result, a contract-backed winner entitlement does not expire. It cannot be returned to the organizer, moved to a platform pool, or redirected to another wallet.

1. Connect the wallet recorded as the winner and open the matching item in Payouts or My activity.
2. Check the draw, receiving wallet, asset, amount, or NFT shown for the prize.
3. Keep enough SUPRA in the wallet for network gas. Network gas is paid separately in SUPRA.
4. Choose Claim in Dashboard or My activity, or Claim prize on the draw page.
5. Review the network and contract action in StarKey, then confirm the transaction.
6. Wait for ElyxS to verify the result. While the action shows Verifying, do not submit it again.
7. Treat the prize as received only after ElyxS records the receipt or the asset appears in the winning wallet. Use the transaction hash to verify the transfer in SupraScan when needed.

Each contract-backed winning rank can be claimed once.

If the draw says the organizer supplies the prize, contact the organizer under the recorded terms. ElyxS cannot force delivery outside the contract.

If ElyxS shows a refund for your participating wallet, open it in Payouts or My activity.

1. Connect the wallet that bought the ticket.
2. Check the draw and refund amount.
3. Keep enough SUPRA for network gas.
4. Choose Refund in Dashboard or Claim refund on the draw page.
5. Review and confirm the transaction in StarKey, then wait while ElyxS verifies the result.

A losing ticket in a settled draw is not refundable.

Returning a prize deposited by a user-draw organizer is a separate organizer action. See Manage a User Draw for that flow.

Check:

• the network selected by ElyxS;
• the connected wallet and receiving address;
• the matching draw;
• the asset address, NFT object, or SUPRA amount;
• the separate SUPRA network fee;
• the transaction result and final receipt state.

Stop if the prize or refund details in ElyxS are wrong. Do not approve a wallet request whose network or contract action does not match the action you opened.

If you cancel the wallet request before it is submitted, the action becomes available again. If a transaction hash appears or the action shows Verifying, do not submit the same prize or refund action again.

Wait while ElyxS checks the attempt. Review My activity, StarKey history, and SupraScan.

Retry only after the original attempt is confirmed failed or the app offers a safe retry.

If the state still does not update, open Support. Include the wallet address, draw id, transaction hash if one exists, the exact error, and a screenshot. Never send a recovery phrase or private key.

• Buy Tickets
• Verify Draw Results
• How to Read SupraScan for ElyxS
• Error Reference
• Refund and Claim Policy