Error Recovery

Wallet Not ConnectedWallet Locked

The wallet is not ready

ElyxS cannot use an active StarKey account. The extension may be locked, disconnected, or waiting for an account selection.

What to do

1) Open StarKey. 2) Unlock or select the intended account. 3) Return to ElyxS and connect the wallet again. Expected: your public address appears in ElyxS. Contact support if the same message remains after unlocking and reconnecting.

Wallet Not ConnectedWallet Locked

The wallet is not ready

ElyxS cannot use an active StarKey account. The extension may be locked, disconnected, or waiting for an account selection.

1) Open StarKey. 2) Unlock or select the intended account. 3) Return to ElyxS and connect the wallet again. Expected: your public address appears in ElyxS. Contact support if the same message remains after unlocking and reconnecting.

Wrong Network

The wallet is on another network

ElyxS and StarKey are not using the same network. Do not approve the pending action while this message is visible.

What to do

1) Close the wallet request. 2) Select the network shown by ElyxS in StarKey. 3) Refresh ElyxS and reconnect. Expected: the warning disappears. Contact support if both surfaces show the same network but the warning remains.

Wrong Network

The wallet is on another network

ElyxS and StarKey are not using the same network. Do not approve the pending action while this message is visible.

1) Close the wallet request. 2) Select the network shown by ElyxS in StarKey. 3) Refresh ElyxS and reconnect. Expected: the warning disappears. Contact support if both surfaces show the same network but the warning remains.

Insufficient Balance

The balance does not cover the action

The wallet does not have enough SUPRA for the transaction amount and its separate network fee. The fee is estimated by the wallet at submission time.

What to do

1) Check the amount shown by ElyxS. 2) Check the network-fee estimate in StarKey. 3) Add only the funds you choose and wait for the balance to update before trying again. Expected: StarKey can prepare the transaction. Contact support if the updated balance is visible but the message remains.

Insufficient Balance

The balance does not cover the action

The wallet does not have enough SUPRA for the transaction amount and its separate network fee. The fee is estimated by the wallet at submission time.

1) Check the amount shown by ElyxS. 2) Check the network-fee estimate in StarKey. 3) Add only the funds you choose and wait for the balance to update before trying again. Expected: StarKey can prepare the transaction. Contact support if the updated balance is visible but the message remains.

Cancelled

The wallet request was closed

The request was canceled before a confirmed submission. This is not a failed on-chain transaction.

What to do

1) Return to ElyxS. 2) Confirm that the page state did not change. 3) Start again only if you still want the action. Expected: a new wallet request opens. If you received a transaction hash, follow Wallet result is still uncertain instead of retrying.

Cancelled

The wallet request was closed

The request was canceled before a confirmed submission. This is not a failed on-chain transaction.

1) Return to ElyxS. 2) Confirm that the page state did not change. 3) Start again only if you still want the action. Expected: a new wallet request opens. If you received a transaction hash, follow Wallet result is still uncertain instead of retrying.

Sales ClosedDraw Inactive

The requested action is no longer available

Ticket sales ended or the draw moved to a state that does not accept this action. An old page or draft may no longer match the current draw.

What to do

1) Reopen the draw from ElyxS. 2) Check its current status and available action. 3) Continue only through the action now shown. Expected: the page offers the valid next step or no action. Contact support if the displayed status and available action contradict each other.

Sales ClosedDraw Inactive

The requested action is no longer available

Ticket sales ended or the draw moved to a state that does not accept this action. An old page or draft may no longer match the current draw.

1) Reopen the draw from ElyxS. 2) Check its current status and available action. 3) Continue only through the action now shown. Expected: the page offers the valid next step or no action. Contact support if the displayed status and available action contradict each other.

Wallet result is still uncertain

ElyxS cannot yet confirm the wallet outcome

The transaction may have reached the network even though the wallet did not return a final result. Submitting the same action again can duplicate it.

What to do

Do not submit the action again. 1) Keep the original transaction hash if one is shown. 2) Check StarKey history and SupraScan. 3) Reopen the current draw or My activity and allow ElyxS to reconcile the result. Expected: the action becomes confirmed, failed, or available again. Contact support if the network result is final but ElyxS still shows an uncertain state.

Wallet result is still uncertain

ElyxS cannot yet confirm the wallet outcome

The transaction may have reached the network even though the wallet did not return a final result. Submitting the same action again can duplicate it.

Do not submit the action again. 1) Keep the original transaction hash if one is shown. 2) Check StarKey history and SupraScan. 3) Reopen the current draw or My activity and allow ElyxS to reconcile the result. Expected: the action becomes confirmed, failed, or available again. Contact support if the network result is final but ElyxS still shows an uncertain state.

Transaction confirmed, page unchanged

ElyxS is still updating the page

A transaction can be confirmed before the updated draw, ticket, prize, or refund state appears in ElyxS.

What to do

Do not submit the action again. 1) Check the transaction in StarKey history or SupraScan. 2) Wait briefly and refresh the current ElyxS page. 3) Reopen the relevant draw or My activity. Expected: the confirmed result appears after synchronization. Contact support with the hash if the confirmed transaction still is not reflected.

Transaction confirmed, page unchanged

ElyxS is still updating the page

A transaction can be confirmed before the updated draw, ticket, prize, or refund state appears in ElyxS.

Do not submit the action again. 1) Check the transaction in StarKey history or SupraScan. 2) Wait briefly and refresh the current ElyxS page. 3) Reopen the relevant draw or My activity. Expected: the confirmed result appears after synchronization. Contact support with the hash if the confirmed transaction still is not reflected.

Request TimeoutConnection ErrorService Unavailable

ElyxS could not complete the request

Your connection or an ElyxS service is temporarily unavailable. This message alone does not prove that a wallet transaction failed.

What to do

1) Check your connection and the ElyxS Status page. 2) Wait and refresh once. 3) If a wallet request opened or a hash exists, check StarKey history and SupraScan before retrying. Expected: the page loads or the original transaction gets a definite result. Contact support if the problem persists.

Request TimeoutConnection ErrorService Unavailable

ElyxS could not complete the request

Your connection or an ElyxS service is temporarily unavailable. This message alone does not prove that a wallet transaction failed.

1) Check your connection and the ElyxS Status page. 2) Wait and refresh once. 3) If a wallet request opened or a hash exists, check StarKey history and SupraScan before retrying. Expected: the page loads or the original transaction gets a definite result. Contact support if the problem persists.

Something Went Wrong

ElyxS cannot identify the problem from the current message

The page received an unexpected result and cannot provide a more specific recovery step.

What to do

1) Save the page, step, and exact message. 2) Refresh once. 3) If the action may have reached the wallet or network, check history before doing anything again. Expected: the page recovers or shows a more specific state. Contact support if it does not.

Something Went Wrong

ElyxS cannot identify the problem from the current message

The page received an unexpected result and cannot provide a more specific recovery step.

1) Save the page, step, and exact message. 2) Refresh once. 3) If the action may have reached the wallet or network, check history before doing anything again. Expected: the page recovers or shows a more specific state. Contact support if it does not.