Documentation
Complete guides, legal documents, and resources for the ElyxS platform.
Documentation
Error Reference
Error Reference
Common wallet, transaction, and network issues with short recovery steps.
Severity
WALLET_NOT_FOUND StarKey not found
The wallet extension is not installed or is unavailable in the current browser.
Resolution
Install StarKey, restart the browser, and try again.
WALLET_NOT_FOUND StarKey not found
The wallet extension is not installed or is unavailable in the current browser.
Install StarKey, restart the browser, and try again.
WALLET_NO_ACCOUNT No account available
The extension is present, but no active account is available for this session.
Resolution
Create or unlock an account in StarKey and reconnect the wallet.
WALLET_NO_ACCOUNT No account available
The extension is present, but no active account is available for this session.
Create or unlock an account in StarKey and reconnect the wallet.
WALLET_NOT_CONNECTED Wallet not connected
No active StarKey session is available in this tab.
Resolution
Connect StarKey and retry.
WALLET_NOT_CONNECTED Wallet not connected
No active StarKey session is available in this tab.
Connect StarKey and retry.
WALLET_WRONG_NETWORK Wrong network
The wallet is connected to a Supra network different from the one ElyxS expects.
Resolution
Switch the wallet to the network shown by ElyxS and refresh the page.
WALLET_WRONG_NETWORK Wrong network
The wallet is connected to a Supra network different from the one ElyxS expects.
Switch the wallet to the network shown by ElyxS and refresh the page.
LEGAL_ACCEPTANCE_REQUIRED Legal acceptance required
The current legal documents have not been accepted for this wallet yet.
Resolution
Review the legal docs, accept the current version, and retry.
LEGAL_ACCEPTANCE_REQUIRED Legal acceptance required
The current legal documents have not been accepted for this wallet yet.
Review the legal docs, accept the current version, and retry.
LEGAL_ACCEPTANCE_CHECK_PENDING Legal verification still in progress
The platform is still verifying the current legal requirements for this wallet.
Resolution
Wait a few seconds and try the action again.
LEGAL_ACCEPTANCE_CHECK_PENDING Legal verification still in progress
The platform is still verifying the current legal requirements for this wallet.
Wait a few seconds and try the action again.
LEGAL_ACCEPTANCE_UNAVAILABLE Legal verification unavailable
The platform could not confirm the current required legal bundle right now.
Resolution
Refresh the page and try again shortly.
LEGAL_ACCEPTANCE_UNAVAILABLE Legal verification unavailable
The platform could not confirm the current required legal bundle right now.
Refresh the page and try again shortly.
USER_REJECTED Transaction rejected
The wallet confirmation was cancelled before signing.
Resolution
Retry only if the action is still needed.
USER_REJECTED Transaction rejected
The wallet confirmation was cancelled before signing.
Retry only if the action is still needed.
E_SALES_WINDOW_CLOSED Sales window closed
Ticket purchases are no longer available for this draw.
Resolution
Wait for the next active draw or review the draw status in Hub.
E_SALES_WINDOW_CLOSED Sales window closed
Ticket purchases are no longer available for this draw.
Wait for the next active draw or review the draw status in Hub.
E_DRAW_INACTIVE E_INSTANCE_INACTIVE Draw unavailable
The draw is already completed, paused, or not accepting the requested action anymore.
Resolution
Check the current draw state in Hub and use an active flow instead.
E_DRAW_INACTIVE E_INSTANCE_INACTIVE Draw unavailable
The draw is already completed, paused, or not accepting the requested action anymore.
Check the current draw state in Hub and use an active flow instead.
E_INSUFFICIENT_FUNDS INSUFFICIENT_BALANCE Insufficient balance
The wallet balance is too low for the action amount or gas fees.
Resolution
Add more SUPRA on the active network and try again.
E_INSUFFICIENT_FUNDS INSUFFICIENT_BALANCE Insufficient balance
The wallet balance is too low for the action amount or gas fees.
Add more SUPRA on the active network and try again.
E_PAYOUT_ALREADY_EXISTS Prize already claimed
This payout has already been processed for the current wallet.
Resolution
Open your participation history and confirm that the prize is already marked as claimed.
E_PAYOUT_ALREADY_EXISTS Prize already claimed
This payout has already been processed for the current wallet.
Open your participation history and confirm that the prize is already marked as claimed.
E_NO_REFUND E_NOT_CANCELED Refund unavailable
A refund cannot be requested for this draw in its current state.
Resolution
Make sure the draw is canceled and that refunds are open for this draw.
E_NO_REFUND E_NOT_CANCELED Refund unavailable
A refund cannot be requested for this draw in its current state.
Make sure the draw is canceled and that refunds are open for this draw.
RPC_TIMEOUT NETWORK_ERROR Request timed out
The network or RPC path responded too slowly.
Resolution
Wait a moment and retry.
RPC_TIMEOUT NETWORK_ERROR Request timed out
The network or RPC path responded too slowly.
Wait a moment and retry.
E_RUNTIME_PAUSED Platform paused
The platform is temporarily paused for maintenance or recovery.
Resolution
Wait until normal operation resumes.
E_RUNTIME_PAUSED Platform paused
The platform is temporarily paused for maintenance or recovery.
Wait until normal operation resumes.
Still seeing the error?
If the table does not solve the issue, collect the key details and send them to support.
- Confirm wallet connection and network.
- Confirm acceptance of the current legal documents.
- Refresh the page and retry after the latest platform data has loaded.
- If the issue persists, include your wallet address, draw ID, and transaction hash in the support request.
Helpful references
If the issue relates to platform rules, wallet actions, or payouts, start with the nearby reference sections.
Related references