Public Beta

Support

If you found a bug, hit strange behavior, or want to suggest an improvement, write to us.

How to contact support

If your question is about participation, wallet actions, transactions, payouts, refunds, or platform rules, email us. Include the details below so we can review the case faster.

Email support

Official support email: support@elyxs.com

Requests are handled by email; a reply may take some time.

What to include

This helps us investigate faster.

Transaction hash or draw ID, if available
The wallet address used for the action
A screenshot of the error or unclear state
Briefly: what you expected and what happened instead

Safety rules

Check your message before sending it.

Never send your seed phrase, private key, wallet password, or access codes.
Support cannot cancel or modify an on-chain transaction after it has been submitted.
Winners, payouts, and refunds are determined by smart contracts, not by manual support decisions.
ElyxS support will never ask you to send funds or sign an unknown transaction.