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User GuidesUpdated: May 16, 2026

Buy Tickets

How to choose a draw, confirm the purchase in StarKey Wallet, and check that the ticket was recorded correctly.

Participation

Ticket purchases, prize claims, and refund flows.

Choose the right draw

Open Hub and find an active draw. Before you buy, review the visible status, ticket price, and any notes shown in the card or drawer.

Do not sign a transaction if the draw no longer accepts purchases or if the wallet is connected to the wrong network.

Confirm the purchase in StarKey Wallet

When you start the purchase, StarKey Wallet will show the transaction request. Review:

  1. the active network;
  2. the total amount you are about to send;
  3. whether you are buying the expected number of tickets.

If anything looks wrong, reject the transaction and reopen the flow from the Hub.

After the purchase

Once the transaction is confirmed, ElyxS updates your purchase history and the draw data. Depending on network timing, the UI may take a short moment to reflect the new ticket count.

The purchase will appear in ElyxS history together with the transaction hash and a SupraScan link, so you do not need to save that data manually.

If the purchase does not go through

  • Check that StarKey Wallet is connected and unlocked.
  • Make sure the wallet is on the same Supra network shown by ElyxS.
  • Confirm that the balance covers both the ticket amount and gas.
  • If the wallet request timed out or was rejected, reopen the draw and try again.

Need help with this flow?

If the steps do not behave as expected, collect the basic context before you contact support.

  1. Confirm that the correct wallet and network are being used.
  2. Save the transaction hash, error code, or a screenshot of the failing step.
  3. If the flow is still blocked, send the key details to support.
Contact support

Helpful materials

FAQ, Glossary, and Error Reference are the fastest way to decode terms, errors, and adjacent product flows.

Open FAQ